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Frequently Asked Questions
PRODUCTS
BALLLI is a reusable teelight designed to reduce waste and minimize environmental impact. Instead of discarding teelights after one use, you can simply refill BALLLI with our WAXBALL®.
Place the WAXBALL® on the BALLLI tealight holder and light the wick with a lighter. It may take a bit longer than a regular tealight to ignite. Once lit, the wax will melt into the holder, and the Eco Wick will absorb the liquid wax, allowing for hundreds of reuses.
The Eco Wick can be used several hundred times before it needs to be replaced. with each refill pack you will get an Eco Wick for free.
Yes, BALLLI products and our whole supply chain is designed to be sustainable and eco-friendly. By using reusable teelights, you help reduce the waste and CO2 emissions associated with disposable teelights.
BALLLI products are proudly made in Germany with a focus on quality and sustainability.
You can't do much wrong. Just remember that, like any tealight, BALLLI can get hot, so only handle it when it's cool. Avoid overfilling with too many WAXBALLS®, as the flame might go out due to excess liquid wax. If that happens, simply remove the melted WAXBALL® and relight it. It will burn through slowly—just be careful not to add too many WAXBALLS® at once.
ORDERS
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
If you encounter any issues with your order, please contact our customer service team at hello@marbolous.com
We are here to help and ensure you have a positive experience!